Responsible wagering charter
Last reviewed: 1 May 2026.
tradiae operates under the National Consumer Protection Framework for Online Wagering (NCPF) and the responsible gambling obligations set out in the Gambling Regulation Act 2003 (Vic). Bonus Kingdom Pty Ltd encourages customers to use the responsible wagering tools provided and to avoid wagering more than they can afford to lose.
1. Pre-commitment deposit limits
During registration we invite every Customer to set a deposit limit. Three windows are available: daily, weekly or monthly. Limits can be reviewed and adjusted from inside the Account at any time.
- Decreases take effect immediately.
- Increases are subject to a seven-day cool-off period. After the cool-off, you will be asked to re-confirm the new, higher limit. If you do not confirm it, your previous limit remains in place.
- Removing a limit is treated as an increase and is subject to the same seven-day cool-off and re-confirmation requirement.
See our pre-commitment limits policy for the complete operational detail.
2. Activity statements
A monthly activity statement is sent to the email address registered to your Account. Each statement summarises total deposits, total withdrawals, total turnover, your net result for the period and any promotional bonus-stake activity. Statements are also available on demand from Account > Statements, and you can request a historical statement at any time.
3. Take a break
You can suspend the Account for 24 hours, 7 days, 30 days or 90 days from your account preferences. During the break we will not accept deposits or wagers from you and we will remove you from marketing lists. Withdrawals of cleared funds remain available.
4. Self-exclusion
For an operator-level exclusion, use Account > Self-exclusion. For a nationwide exclusion that covers every licensed Australian online wagering operator, register with BetStop — the National Self-Exclusion Register. Victorian gaming-venue customers can also use YourPlay for venue-based pre-commitment. See our self-exclusion guide.
5. Marketing protections
We do not send direct marketing to Customers who are self-excluded, who have opted out, who are inside a deposit-limit cool-off, or who registered an Account within the last 24 hours. We do not deploy bonuses or other inducements to promote registration where State or Territory law prohibits doing so, including the inducement restrictions imposed by the Gambling Regulation Act 2003 (Vic).
6. Customer interaction
Our staff monitor account behaviour for indicators of possible harm, including rapid deposit increases, unusual wagering patterns and repeated failed deposit attempts. Where indicators are observed we may make contact with the Customer, recommend responsible wagering tools, or restrict the Account as appropriate. Responsible wagering training is delivered to all customer-facing staff in accordance with VGCCC requirements and refreshed each year.
7. Where to find help
- Gambler's Help (Victoria) and Gambling Help Online — 1800 858 858, 24/7, free and confidential — gamblinghelponline.org.au.
- Gambler's Help Youthline (Victoria) — 1800 262 376.
- YourPlay (Victoria) — voluntary pre-commitment for Victorian gaming venues, yourplay.com.au.
- Victorian Responsible Gambling Foundation — research, awareness and support, responsiblegambling.vic.gov.au.
- NSW — GambleAware NSW, gambleaware.nsw.gov.au.
- QLD — Gambling Help, qld.gov.au/gamblinghelp.
- WA — Gambling Help WA, gamblinghelpwa.org.au.
- SA — Gambling Help SA, gamblinghelpsa.org.au.
- TAS — Gambling Help Tasmania, gamblinghelpline.com.au.
- ACT — Gambling Support Service, canberra.relationships.org.au.
- NT — Amity Community Services, amity.org.au.
- Lifeline — 13 11 14.
- National Debt Helpline — 1800 007 007.
8. Minors and at-risk Customers
Wagering is strictly for adults aged 18 or older. We use document verification, address verification and behavioural checks to enforce this. If you suspect an underage person is wagering on this Service, please write to integrity@tradiae.bet.
9. Information for family and friends
If you are concerned about a family member or friend, the following free services offer confidential support:
- Gambler's Help (Victoria) and Gambling Help Online — 1800 858 858, 24/7. Online and telephone counselling, including support for family members.
- Relationships Australia — 1300 364 277. Counselling and family-support services.
- Lifeline — 13 11 14. Crisis support, 24/7.
If you believe the person is at immediate risk of harm, call emergency services on 000.
If you would like us to look into a specific Account (for example, a third-party-initiated welfare review for someone you are concerned about), please contact integrity@tradiae.bet. We can act only within the limits set by privacy law and our licence conditions.
10. Staff training
tradiae staff complete responsible wagering training in line with the National Consumer Protection Framework and the responsible gambling obligations under the Gambling Regulation Act 2003 (Vic), as administered by the Victorian Gambling and Casino Control Commission. Staff are trained to spot possible signs of problem gambling, to inform Customers of available support tools, and to escalate concerns to compliance for review.
Training is delivered at induction and refreshed annually. Senior compliance personnel complete additional training on Customer interaction and harm minimisation.
11. Marketing opt-out
Direct marketing is only ever sent to Customers who have opted in. You can opt out at any time using the unsubscribe link in any marketing email, the Account > Communication preferences screen, or by emailing support@tradiae.bet.
Opt-outs are processed within five business days. Direct marketing complies with the NCPF and the Spam Act 2003 (Cth).
12. Customers experiencing vulnerability
We acknowledge that Customers may experience vulnerability arising from financial pressure, family or domestic violence, ill-health, language barriers or other personal circumstances. If you would like to raise a concern about your own situation or someone else's, please contact support@tradiae.bet. Anything shared with us is handled in accordance with our privacy collection statement.
13. Continuous improvement
We review our responsible wagering program regularly and update tools, training and procedures in step with the National Consumer Protection Framework, VGCCC guidance and emerging best practice. Feedback about our responsible wagering tools is welcome at support@tradiae.bet.
