Contact tradiae
Customer service
Email: support@tradiae.bet
Telephone: 1800 266 543
Availability: 24 hours a day, seven days a week
Target response time: one business day, subject to volume.
Lodging a formal complaint
If you wish to lodge a formal complaint, please use the dedicated channel below:
Email: complaints@tradiae.bet
Telephone: 1800 266 543
Our complete complaints workflow is documented at /legal/complaints.
Postal correspondence
Bonus Kingdom Pty Ltd
ABN 77 661 574 545 · ACN 661 574 545
c/- LBW Business & Wealth Advisors
35-37 Gordon Avenue
Geelong West VIC 3218
Australia
Responsible wagering support
If you need confidential support, the following services are free of charge and independent of tradiae:
- Gambler's Help (Victoria) and Gambling Help Online — 1800 858 858 (free, confidential, 24/7) or gamblinghelponline.org.au.
- Gambler's Help Youthline (Victoria) — 1800 262 376.
- YourPlay (Victoria) — voluntary pre-commitment tools for Victorian gaming venues at yourplay.com.au.
- BetStop, the National Self-Exclusion Register — betstop.gov.au.
- Lifeline — 13 11 14.
Account closure
You can close your account whenever you wish: sign in and select Account > Close account, or email support@tradiae.bet from the address registered to the account. For self-exclusion options, see /legal/self-exclusion.
Media enquiries
Media requests should be directed to support@tradiae.bet with the subject line "Media enquiry".
Language
Customer support is delivered in English. Customers who prefer another language can reach us through the National Relay Service or the Translating and Interpreting Service (TIS National) on 131 450.
